Embroidery Team Lead - Second Shift
Location: Coppell, Texas
Schedule: Sunday - Thursday 2:30 PM - 11:00PM
Employment Type: Full-Time
About the company
AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.
As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit.
About the Role
The Embroidery Team Lead is responsible for overseeing daily embroidery operations, ensuring production goals are met while maintaining high-quality standards. This role supports, trains, and guides team members, while also collaborating with management to improve efficiency and workflow.
Key Responsibilities
· Lead and support the embroidery team to meet daily production targets and deadlines
· Operate embroidery machines and assist with complex or high-priority orders as needed
· Monitor quality control to ensure all products meet company standards
· Train, coach, and mentor team members on processes, equipment, and best practices
· Coordinate job assignments and workflow to maximize efficiency
· Troubleshoot machine issues and escalate maintenance needs when necessary
· Maintain a clean, organized, and safe work environment
· Track production progress and report on performance metrics to management
· Other duties as assigned
What We’re Looking For
· Previous experience in embroidery production required
· Experience with multi-head machines, preferably ZSK
· Strong knowledge of embroidery machines and production processes
· Prior leadership or supervisory experience preferred
· Effective communication and team leadership skills
· Bilingual in English and Spanish (Preferred)
· Strong attention to detail and commitment to quality
· Ability to work in a fast-paced, deadline-driven environment
· Strong time management and organizational skills
· Ability to successfully pass a background check
Schedule & Physical Requirements
Schedule
· Sunday – Thursday, 2:30 PM - 11:00PM
· Overtime may be required during peak production periods in accordance with business needs
Physical Requirements
· Ability to stand for extended periods
· Ability to lift up to 25–50 lbs
· Manual dexterity and hand-eye coordination
Safety & Compliance Expectations
· Adhere to all company safety policies, OSHA regulations, and workplace standards
· Participate in required safety training and compliance programs
· Report unsafe conditions, incidents, or near misses immediately
· Maintain compliance with attendance, timekeeping, and workplace conduct policies
Equal Opportunity & Compliance Statement
AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States.