At AO Swag, we don’t just process orders. We create experiences. We’re looking for a Customer Service Representative who thrives on connecting with people, solving problems, and making every customer interaction count. 

Unlike many customer service roles, you’ll be the voice of AO Swag, helping customers navigate orders, shipments, and special requests while making sure they walk away feeling valued. If you’re a go-getter who enjoys growth and wants to be part of a team where ideas matter, this is your chance to shine. 

Job Responsibilities

• Be the first point of contact for customers, managing emails and requests with speed, accuracy, and care 
• Own the customer journey by processing orders, resolving challenges, and turning tough situations into positive outcomes 
• Collaborate with supervisors and managers to deliver solutions for unique customer needs 
• Jump in where needed to support your team and department projects 
• Keep our workplace safe and thriving by actively participating in safety programs 

Qualifications and Requirements

• At least 1 year of customer service experience 
• A go-getter mindset with a positive, solutions-focused attitude 
• Strong judgement and decision making skills. You know how to balance policies with people
• Top-notch organizational and problem-solving abilities 
• A willingness to learn, adapt, and grow with a fast-moving company

Benefits 

• 401(k) with matching 
• Health insurance 
• Dental insurance 
• Vision insurance 
• Paid time off  

Work Location

Onsite

JOB CODE: 1000024